UX Design
2025
A mobile workplace, that works for everyone.
OverviewpROBLEMProcessSolutionImpact

Company

Jint.

Timeline

1 year - 2024-2025

Role

Product Designer

Problem
An outdated, complex app that excluded an entire category of users
Target users
Licensed users (office) · Frontline Workers (field, no Microsoft account)
IMPACT
Adopted by the majority of clients after launch · Unblocked sales
01
Overview
Jint's mobile intranet app existed — but it was barely used.
Visually outdated, impossible to configure without guesswork, and completely inaccessible to Frontline Workers who don't have a Microsoft account.
02
Problem
The app was hard to sell, harder to configure, and nearly impossible to use for Frontline Workers.
Admins had no titles, no tooltips, no error messages — uploading an image in the wrong format would silently fail with no explanation. Too much freedom in icon and colour choices made accessibility a gamble. And for field employees without a Microsoft account, the app simply didn't exist.
" How might we make the Jint app so intuitive to configure and so seamless to access that every employee — from the office to the factory floor — would actually use it? "
Business goal
Turn a hard-to-sell product into a client-adoption driver
Design challenge
One app, two radically different user profiles — licensed users and Frontline Workers
User need
Configure a beautiful app in minutes · Access it instantly, with or without a Microsoft account
03
Process
Mapped every pain point in the existing configurator — missing titles, absent error states, unconstrained customisation leading to accessibility failures. Used PRDs from Notion and worked with the PM to define scope per sprint.
1.
Audit & Framing
Mapped every pain point in the existing configurator — missing titles, absent error states, unconstrained customisation leading to accessibility failures. Used PRDs from Notion and worked with the PM to define scope per sprint.
2.
Two users, two journeys
Designed separate onboarding flows for two distinct profiles. Licensed Users sign in via their Microsoft account. Frontline Workers — who have no Microsoft account — receive an activation link by email, sent directly by their admin. The admin manages both user types from a single interface, with visibility over who has activated the app. Once the link is activated and the app downloaded, Frontline Workers create their own password. Each journey required its own logic, its own edge cases, its own error states.
3.
Redesigning the configurator
Rebuilt the admin experience with clear titles, contextual tooltips, constrained icon and colour choices to guarantee WCAG compliance, and a complete error state system — every failure now explains itself.
4.
User journey & design system
Mapped Nadia's full user journey map and built a full design system using shadcn/ui + Radix UI for guaranteed accessibility compliance (keyboard navigation, screen readers) from the component level up.
Applied the OpenHive brand —  forest greens, WCAG AA/AAA colour ratios.
5.
Prototyping & handoff
Delivered fully annotated high-fidelity prototypes with micro-interaction specs (duration, easing) for every transition. Created a design certification for Jint's external partners to ensure visual consistency across all client spaces.
04
Solution
One app. Two entry points. Zero compromise on accessibility — for the admin configuring it, or the employee using it.
Feature 1
Activation flow for Frontline Workers
Frontline Workers without a Microsoft account receive an activation link by email — sent by their admin, who manages both Licensed and Frontline users from a single interface. Once the link is activated and the app downloaded, the user creates their own password. No IT dependency, no Microsoft account required. A guided onboarding walks them through every step with clear visuals and minimal cognitive load.
Feature 2
A configurator that actually guides you
Titles, tooltips, and contextual help at every step.
Constrained customisation (colour themes, icons) that guarantees WCAG contrast compliance for the end user. A complete error state system — wrong image format, max character count, upload failure — nothing fails silently anymore.
Feature 3
Motion that communicates
Micro-interactions and transitions designed and specced directly in Figma — widget add animations, notification states, loading sequences — delivered to dev with precise duration and easing values.
05
Impact
Before the redesign, the app was hard to configure, harder to sell, and invisible to an entire category of users : Frontline Workers who never had a Microsoft account to begin with.
After : it shipped, it sold, and for the first time, every employee could access their workplace from their pocket.
2
distinct user journeys designed : Licensed Users & Frontline Workers
Sold
The redesign became the main sales argument for client adoption
×2
User profiles covered — office employees and Microsoft-free Frontline Workers
Learnings
Being the only designer on a product from March 2025 onward changed everything — owning decisions end-to-end made the output more coherent, and made me a better designer faster.
Designing for two radically different user profiles in the same app forces rigour. Every screen had to work for someone with a Microsoft account and someone who had never touched one.
Constraining admin freedom was a design decision, not a limitation — limiting colour and icon choices wasn't restrictive, it was the only way to guarantee the end user a usable, accessible experience.
Next project
OpenHive